Terms of Service

3.1. Lawful Purpose: Customer agrees to use the Service exclusively for lawful live worship, sermon broadcast, educational lectures, conference translation, community outreach, and organizational communication purposes.

3.2. Account Security: Customer is solely responsible for maintaining the confidentiality of administrative credentials, API keys, and session management privileges.

3.3. Pulpit and Stage Audio Consent: Customer represents and warrants that it has provided appropriate notice to, and obtained all necessary consents, licenses, and releases from, all pastors, preachers, guest speakers, presenters, translators, and stage participants whose voices and likenesses are captured, transcribed, translated, or synthesized by the Service. Where minors participate in live presentations (e.g., student readings, youth choir), Customer assumes sole responsibility for ensuring appropriate parental or legal guardian authorization under applicable law.

3.4. Confidential & Spiritual Counseling Exemption: The Service is intended for public or semi-public assemblies and broadcasts. Customer agrees to engage Confidential Mode or refrain from utilizing automated recording or external translation pipelines during private spiritual counseling, confidential confessionals, closed executive sessions, or sensitive committee meetings.

5.1. Customer Data Ownership: As between the parties, Customer retains 100% exclusive ownership, copyright, and title in and to all original spoken presentations, sermons, teachings, lectures, readings, audio recordings, verbatim transcripts, and derived summaries (“Customer Data”). Company asserts zero intellectual property ownership over Customer Data.

5.2. Limited Processing License: Customer grants Company a non-exclusive, worldwide, royalty-free, limited license to transmit, process, reproduce, and translate Customer Data solely to the extent necessary to deliver the Service in accordance with these Terms and Customer’s administrative settings.

5.3. No Model Training on Customer Data: Company contracts with enterprise AI and infrastructure subprocessors under terms prohibiting the use of Customer’s live audio, speeches, sermons, voice samples, or transcripts to train public AI models.

5.4. Platform IP: Company retains all rights, title, and interest in and to the AdventVoice software, application interfaces, algorithms, proprietary glossaries, and documentation.

6.1. Subscription Plans: The Service is billed on a recurring monthly or annual subscription basis (e.g., Free, Starter, Pro, Pro+) as detailed on our pricing schedule.

6.2. Payment Processing: All subscription billing, credit card tokenization, invoicing, and tax collection are processed securely through Stripe, Inc. Customer agrees to provide valid payment credentials and authorizes recurring charges.

6.3. Fail-Open Service Continuity Dunning Policy: In the event of a renewal payment failure, Company implements a compassionate 14-day grace period during which administrative account status is set to past due, but live translation during scheduled services and events is not abruptly severed.

6.4. Downgrades & Data Preservation: Downgrading to the Free tier preserves historical session metadata, billing records, and glossaries in a locked, read-only state without destructive data deletion.

6.5. Cancellations: Customer may cancel their subscription at any time via the Stripe Customer Portal. Cancellation takes effect at the conclusion of the current prepaid billing period.

7.1. Transcripts & Session Summaries: Customer may elect to retain or delete transcripts. Upon soft-deletion or after the standard 90-day retention window, verbatim transcripts and summaries are permanently expunged.

7.2. Preservation of Accounting & Statistics: Parent session metrics, duration timestamps, character counts, and aggregated billing records are retained permanently to ensure accounting compliance and historical audit fidelity.

7.3. Troubleshooting Diagnostic Logs: Anonymous viewer connection and transport diagnostic logs are retained for 30 days to facilitate technical troubleshooting by customer audiovisual and technical operators, after which they are automatically purged.

7.4. Debug Audio Ceilings: Temporary debug audio captures are restricted to non-confidential sessions, capped at 50 MB per capture, and subject to automated 48-hour filesystem purge routines.

10.1. Florida Law: These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

10.2. Good Faith Mediation: The parties agree that in the event of any dispute, claim, or controversy arising out of or relating to these Terms, customer leadership and Company executive management shall first attempt in good faith to resolve the dispute through informal good faith discussions or non-binding mediation before resorting to formal legal proceedings.

10.3. Jurisdiction: Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the federal or state courts located in Florida, United States.

10.4. Governing Language: These Terms are drafted and executed in the English language. Any translation of these Terms into another language is provided for convenience only. In the event of any conflict, ambiguity, or discrepancy between the English version and any translation, the English version shall prevail and govern in all respects.